Question 1

How do I create my store?

Accepted Answer

Sign up, pick a name and slug, and your storefront is live. The whole process takes under 2 minutes. You can start adding products and setting up your first event right away from the admin panel.

Question 2

What is an "event" or "batch"?

Accepted Answer

An event is an order window you open for your customers. You set a start and end date, add products with quantities, and choose fulfillment methods (pickup, delivery, or shipping). Customers can only order while the window is open.

Question 3

What fulfillment methods are available?

Accepted Answer

You can offer pickup (with configurable locations and time slots), delivery (with delivery windows and optional fees), and shipping. Enable or disable each method in your store settings — customers only see what you've turned on.

Question 4

How much does it cost?

Accepted Answer

The Basic plan is $11.90 per event — you only pay when you open an order window. The Advanced plan is $19.90/month and includes unlimited orders, metrics, and priority support. You can start with a free trial of the Advanced plan.

Question 5

When am I charged?

Accepted Answer

On the Basic plan, you're charged each time you open an event. On Advanced, you're billed monthly. There are no hidden fees — what you see on the pricing page is what you pay.

Question 6

Can I switch plans?

Accepted Answer

Yes, you can upgrade from Basic to Advanced at any time. If you cancel Advanced, you'll be downgraded to Basic at the end of your billing cycle.

Question 7

How many orders can I receive?

Accepted Answer

The Basic plan supports up to 50 orders per event. The Advanced plan has no order limit. You can also set a limit in the configurations, if needed.

Question 8

Do my customers need an account?

Accepted Answer

Yes, customers create an account to place orders. This lets them track their orders and makes it easy for you to communicate fulfillment details.

Question 9

What's coming next?

Accepted Answer

We're working on storefront customization (colors, logo, layout), integrated Stripe payments so customers can pay at checkout, and more analytics tools. Advanced plan subscribers get early access to new features.

Frequently Asked Questions

Getting Started

Pricing & Billing

Features & Limits

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